Frequently Asked Questions

Welcome to the VIRAL-TRENDING FAQ section. Here, we’ve answered the most common questions our customers ask. If you can’t find what you’re looking for, please reach out to us at info@viral-trending.com

General

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How do you find your products?

Our team scans social media daily to track the latest trends. Only viral, well-reviewed, and high-demand products make it to our store.

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Do you offer refunds?

Yes! We offer a 30-day return policy. If you’re not happy with your order, simply contact us and we’ll make it right.

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How long does shipping take?

All of our orders are currently shipped via the Standard Delivery Tracked 48 service, meaning we aim to deliver within two to three working days. A tracking number will also be provided with each order.
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Are the products authentic?

Absolutely. We work with reliable suppliers and test products to ensure they meet our quality standards.

Ordering

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How do I place an order?

Simply browse our collections, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once payment is processed.
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Can I cancel or change my order?

Orders can only be canceled or changed within 12 hours of purchase. After that, they may already be in processing. Please contact us immediately at info@viral-trending.com
if you need to make changes.

Payment

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What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods shown at checkout.
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Is checkout secure?

Yes, our checkout is SSL-encrypted, and we never store your payment details.

Shipping & Delivery

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How long does shipping take?

All of our orders are currently shipped via the Standard Delivery Tracked 48 service, meaning we aim to deliver within two to three working days. A tracking number will also be provided with each order.
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How do I track my order?

Once your order ships, you’ll receive a tracking number by email. Tracking may take 24–48 hours to update.

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Do you ship internationally?

Unfortunately, at the moment, we only offer UK wide delivery.
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What if my package is lost or delayed?

If your order seems delayed, please contact us. If a package is confirmed lost, we’ll help with reshipping or refunding.

Shipping & Delivery

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Can I return my order?

Yes. Returns are accepted within 30 days of delivery for unused items in original packaging.
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How long do refunds take?

Once approved, refunds are processed within 5–10 business days back to your original payment method.
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How do I start a return?

Email us at info@viral-trending.com
with your order number and reason for return. We’ll guide you through the process.